Question 1

Why should I choose The Cut House Salon?

Accepted Answer

Our experienced team is passionate about creating customized looks that fit your lifestyle while maintaining the health of your hair. Whether you're looking for a subtle refresh or a complete transformation, we're here to help you love your hair.

Question 2

Can I book online?

Accepted Answer

Yes! Many of our stylists offer online appointment requests for your convenience.When booking online, you'll be able to request your preferred appointment date, time, and service. Once your request has been reviewed and accepted by your stylist, you'll receive a confirmation by text and/or email with your reserved appointment details.If you don't see your preferred stylist, your desired date or time, or the service you're looking for, please give us a call. Our full-time receptionist is happy to help answer any questions, assist with scheduling, and may be able to find appointment availability that isn't shown online.To request an appointment online with one of our stylists who offers online scheduling, simply click the link below.

Question 3

Do you accept walk-ins?

Accepted Answer

We do our best to accommodate walk-in guests whenever possible, but availability cannot be guaranteed. We recommend giving us a call before heading to the salon so our receptionist can check our schedule and let you know if we have a stylist available to see you.

Question 4

Cancellation & No-Show Policy

Accepted Answer

To reserve your appointment, a valid credit or debit card is required and securely stored on file. Your card will not be charged unless our cancellation policy applies.
24+ hours' notice: No charge.
Less than 24 hours' notice: 50% of the scheduled service.
Same-day cancellations or no-shows: 100% of the scheduled service.
Same-day appointments: If you cancel or do not show up, the full service amount will be charged.
Late arrivals: We allow a 15-minute grace period. Arriving more than 15 minutes late may require rescheduling and may result in a cancellation fee of up to 100% of the scheduled service.
We understand that life happens and will always do our best to accommodate you when possible. Thank you for respecting our time and helping us serve all of our guests.

Question 5

How do I know which stylist is right for me?

Accepted Answer

Each stylist has their own specialties. Browse our stylist profiles to see their work and areas of expertise, or contact us and we'll happily recommend the best stylist for your hair goals.

Question 6

Is Wi-Fi available?

Accepted Answer

Yes! We offer complimentary Wi-Fi for all of our guests. Simply ask your stylist or our receptionist for the network name and password when you arrive.

Question 7

Can I bring my children with me?

Accepted Answer

We love your little ones! However, for safety reasons, children under 12 may only be in the salon while receiving a scheduled service. Thank you for your understanding!

Question 8

Why are there different prices?

Accepted Answer

Our pricing varies based on each stylist's experience, demand, and level within the salon. Every stylist receives ongoing education and professional training, so you can feel confident knowing we have a stylist to fit your style, needs, and budget.

Question 9

What do I do if I’m unhappy with my service?

Accepted Answer

At The Cut House, we are passionate about our work and you are our billboard! We will do our very best to ensure our guest’s satisfaction. A guest has one week from their original appointment time to call and discuss any problems they may be having with their hair. We can make any minor adjustment free of charge. However, if a guest needs something done that was not discussed at the original appointment, he/she will be charged. To receive your minor adjustment free of charge, the appointment must be made with the original stylist. Depending on the nature and cause of the adjustment, the salon owners will determine the correct course of action. We will try our best to accommodate all of our guests, but no refunds will be issued.

Frequently Asked Questions