What is the cancellation policy?
Your appointments are very important to the team members of The Cut House Salon, it is reserved especially for you, we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least a 24-hour notice for cancellations.
Please understand that when you forget or cancel your appointment you miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked, possibly, months ago. Since the services are reserved for you personally, a Cancellation fee may apply depending on individual stylist policy.
Less than a 24-hour notice may result in a charge equal to 50% of the reserved service amount and forfeiture of any deposit.
When making a reservation, a credit card must be linked to your account. Multiple services or combos not being canceled 24 hours in advance may be charged 50% of the reserved service amount for each service.
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our team members scheduled filled, thus better serving everyone.
The Cut House Salon policies are presented and provided
in the best quality and tradition of excellent servicing for our established and future clientele.
Should I tip my stylist?
While gratuity isn’t ever expected from a guest, it is certainly appreciated. Our generous guests’ tips are a big part of our stylists’ income. Most industry standards show that 15-20% of your service total is the norm. Some guests even tip salon assistants! But honestly, the best gift is a happy guest.
Why are there different prices?
Our service menu has a wide range of prices. Our stylists are on different levels of experience, even though they have all had the same training. Their prices are based off of their experience, reputation, and demand. All of our levels are educated and trained at Paul Mitchell classes, and each stylist has to attend at least 3 mandatory classes a year. But most of our stylists go beyond the required amount of education every year! We are positive that we have the right stylist to fit your style and budget!
Can I bring my children with me?
Children are only allowed in the salon area while receiving a service. Our tools are hot and sharp and can harm any child at a moment’s notice. While a parent is getting a service, he/she is unable to safely monitor their child’s every move. For liability purposes, no child under the age of 12 may accompany you while you are getting a service. While we love your children, we cannot assure they’re safe in a salon environment, and we do not want to compromise our guests’ experience of relaxation. Thank you for understanding!
What do I do if I’m unhappy with my service?
At The Cut House, we are passionate about our work and you are our billboard! We will do our very best to ensure our guest’s satisfaction. A guest has one week from their original appointment time to call and discuss any problems they may be having with their hair. We can make any minor adjustment free of charge. However, if a guest needs something done that was not discussed at the original appointment, he/she will be charged. To receive your minor adjustment free of charge, the appointment must be made with the original stylist. Depending on the nature and cause of the adjustment, the salon owners will determine the correct course of action. We will try our best to accommodate all of our guests, but no refunds will be issued.