Frequently 
Asked 
Questions

Our experienced team is passionate about creating customized looks that fit your lifestyle while maintaining the health of your hair. Whether you're looking for a subtle refresh or a complete transformation, we're here to help you love your hair.

Yes! Some of our stylists offer online booking for your convenience. If you don't see your preferred stylist, appointment time, or the service you're looking for, we encourage you to give us a call. Our full-time receptionist is happy to help find the best appointment available and answer any questions you may have.

We do our best to accommodate walk-in guests whenever possible, but availability cannot be guaranteed. We recommend giving us a call before heading to the salon so our receptionist can check our schedule and let you know if we have a stylist available to see you.

To reserve your appointment, a valid credit or debit card is required and securely stored on file. Your card will not be charged unless our cancellation policy applies. 24+ hours' notice: No charge. Less than 24 hours' notice: 50% of the scheduled service. Same-day cancellations or no-shows: 100% of the scheduled service. Same-day appointments: If you cancel or do not show up, the full service amount will be charged. Late arrivals: We allow a 15-minute grace period. Arriving more than 15 minutes late may require rescheduling and may result in a cancellation fee of up to 100% of the scheduled service. We understand that life happens and will always do our best to accommodate you when possible. Thank you for respecting our time and helping us serve all of our guests.

Each stylist has their own specialties. Browse our stylist profiles to see their work and areas of expertise, or contact us and we'll happily recommend the best stylist for your hair goals.

Yes! We offer complimentary Wi-Fi for all of our guests. Simply ask your stylist or our receptionist for the network name and password when you arrive.

We love your little ones! However, for safety reasons, children under 12 may only be in the salon while receiving a scheduled service. Thank you for your understanding!

Our pricing varies based on each stylist's experience, demand, and level within the salon. Every stylist receives ongoing education and professional training, so you can feel confident knowing we have a stylist to fit your style, needs, and budget.

While gratuity isn’t ever expected from a guest, it is certainly appreciated. Our generous guests’ tips are a big part of our stylists’ income. Most industry standards show that 15-20% of your service total is the norm. Some guests even tip salon assistants!  But honestly, the best gift is a happy guest.

At The Cut House, we are passionate about our work and you are our billboard! We will do our very best to ensure our guest’s satisfaction. A guest has one week from their original appointment time to call and discuss any problems they may be having with their hair. We can make any minor adjustment free of charge. However, if a guest needs something done that was not discussed at the original appointment, he/she will be charged. To receive your minor adjustment free of charge, the appointment must be made with the original stylist. Depending on the nature and cause of the adjustment, the salon owners will determine the correct course of action. We will try our best to accommodate all of our guests, but no refunds will be issued.