Cancellation & No-Show Policy
At The Cut House, we value your time and our stylists’ time. To ensure the best experience for all clients and fairness to our team, we have the following policies in place:
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Card on File Requirement
A valid credit or debit card is required to book an appointment. Your card will not be charged at the time of booking — it is securely stored in our system, and we can only view the last four digits for your privacy and protection.
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Cancellations & Rescheduling
We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment.
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Less than 24 hours’ notice will result in a 50% charge of the scheduled service.
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No-shows or same-day cancellations will be charged 100% of the service total.
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Same-Day Appointments
If you book a same-day appointment and do not show up or cancel, the card on file will be charged the full service amount due to the inability to provide 24 hours’ notice.
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Late Arrivals
Please arrive on time for your scheduled appointment. We allow a 15-minute grace period for tardiness. If you arrive more than 15 minutes late, we may not be able to accommodate your service, and a cancellation fee (up to 100% of the scheduled service) may be applied to compensate for the lost time.
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We understand that life happens and will do our best to accommodate when possible. However, late cancellations and no-shows prevent us from filling valuable appointment slots, which affects our stylists and other clients.
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Thank you for respecting our policies and supporting our team!
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Should I tip my stylist?
While gratuity isn’t ever expected from a guest, it is certainly appreciated. Our generous guests’ tips are a big part of our stylists’ income. Most industry standards show that 15-20% of your service total is the norm. Some guests even tip salon assistants! But honestly, the best gift is a happy guest.
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Why are there different prices?
Our service menu has a wide range of prices. Our stylists are on different levels of experience, even though they have all had the same training. Their prices are based off of their experience, reputation, and demand. All of our levels are educated and trained at Paul Mitchell classes, and each stylist has to attend at least 3 mandatory classes a year. But most of our stylists go beyond the required amount of education every year! We are positive that we have the right stylist to fit your style and budget!
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Can I bring my children with me?
Children are only allowed in the salon area while receiving a service. Our tools are hot and sharp and can harm any child at a moment’s notice. While a parent is getting a service, he/she is unable to safely monitor their child’s every move. For liability purposes, no child under the age of 12 may accompany you while you are getting a service. While we love your children, we cannot assure they’re safe in a salon environment, and we do not want to compromise our guests’ experience of relaxation. Thank you for understanding!
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What do I do if I’m unhappy with my service?
At The Cut House, we are passionate about our work and you are our billboard! We will do our very best to ensure our guest’s satisfaction. A guest has one week from their original appointment time to call and discuss any problems they may be having with their hair. We can make any minor adjustment free of charge. However, if a guest needs something done that was not discussed at the original appointment, he/she will be charged. To receive your minor adjustment free of charge, the appointment must be made with the original stylist. Depending on the nature and cause of the adjustment, the salon owners will determine the correct course of action. We will try our best to accommodate all of our guests, but no refunds will be issued.