What is the cancellation policy?
Cancellations made less than 24 hours in advance or failure to attend a scheduled appointment will result in the loss of the reserved time slot and the opportunity to receive our services.
In addition, individual stylists may charge a cancellation fee for appointments that are not cancelled with at least 24 hours notice or for no-shows.
We kindly ask that clients arrive on time for their scheduled appointments as we allow a 15-minute grace period for tardiness. Any arrival beyond 15 minutes will also incur a cancellation fee to compensate for the lost time allocated for the appointment.
We greatly appreciate your understanding and cooperation in adhering to our cancellation policy to ensure the highest level of service for all our clients.
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When making a reservation, we will require a card on file.
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Should I tip my stylist?
While gratuity isn’t ever expected from a guest, it is certainly appreciated. Our generous guests’ tips are a big part of our stylists’ income. Most industry standards show that 15-20% of your service total is the norm. Some guests even tip salon assistants! But honestly, the best gift is a happy guest.
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Why are there different prices?
Our service menu has a wide range of prices. Our stylists are on different levels of experience, even though they have all had the same training. Their prices are based off of their experience, reputation, and demand. All of our levels are educated and trained at Paul Mitchell classes, and each stylist has to attend at least 3 mandatory classes a year. But most of our stylists go beyond the required amount of education every year! We are positive that we have the right stylist to fit your style and budget!
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Can I bring my children with me?
Children are only allowed in the salon area while receiving a service. Our tools are hot and sharp and can harm any child at a moment’s notice. While a parent is getting a service, he/she is unable to safely monitor their child’s every move. For liability purposes, no child under the age of 12 may accompany you while you are getting a service. While we love your children, we cannot assure they’re safe in a salon environment, and we do not want to compromise our guests’ experience of relaxation. Thank you for understanding!
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What do I do if I’m unhappy with my service?
At The Cut House, we are passionate about our work and you are our billboard! We will do our very best to ensure our guest’s satisfaction. A guest has one week from their original appointment time to call and discuss any problems they may be having with their hair. We can make any minor adjustment free of charge. However, if a guest needs something done that was not discussed at the original appointment, he/she will be charged. To receive your minor adjustment free of charge, the appointment must be made with the original stylist. Depending on the nature and cause of the adjustment, the salon owners will determine the correct course of action. We will try our best to accommodate all of our guests, but no refunds will be issued.